Hiring personnel looks for preparedness, skill and experience when filling open positions with their company. Below is information on the Kmart job interview process, including some sample Kmart interview questions for select positions and suggestions for answering these questions.

Kmart Company Info

Kmart is the third largest big box department store chain with more than 940 locations throughout the United States, Puerto Rico, the US Virgin Islands and Guam. Interestingly, the world’s largest Kmart store is located in Guam. Kmart also created the “Blue Light Special” which entailed surprise sales marketed through a blue police-style light. Most Kmart store locations work seven days a week from either 8 a.m. or 9 a.m. to 9 p.m. or 10 p.m.

Kmart Job Interview Tips

All applicants need to submit an online job application. If you want to apply for a position at Kmart, you can look over job openings in our step-by-step guide to apply for a Kmart job.

Some positions include a 30-minute online job assessment as one of their Kmart interview questions. Some positions require one in-person interview, while those applying for management roles should expect at least two interviews with company leadership, such as the District Manager. If applying as a stocker or cashier, a job offer may come up during the first in-person interview. However, the company requires a drug test for management positions as part of the Kmart job interview.

Understand the position requirements
While you may have previous work experience, realize that some positions require specific skills and pre-requisites. Don’t apply for a store manager position if all your previous work experience has been as a cashier. Realize that the appropriate next step for you may be a department manager, and be prepared to speak to this during your Kmart job interview.

Be prepared for the lesser known Kmart interview questions
Don’t expect to simply talk about just the job for which you are applying. Many managers and interviewers like to chit chat and get a feel for the personality and demeanor of applicants who will be working in customer service. Think about how you will answer questions about your hobbies, favorite books, or a recent vacation destination.

Be timely
Not only is it important to arrive on time for your Kmart job interview, but arrive early. This shows responsibility and preparedness, and is demonstrates your ability to arrive to work with plenty of time to get settled and on the job floor when your shift begins.

Kmart Interview Questions & Answers

While some Kmart interview questions focus on the specific tasks associated with the position, those with heavy customer interaction involve situational questions. Sample questions and suggested answers are provided below for popular Kmart positions. The job applicant should also arrive prepared to ask questions, showing additional interest and responsibility. Possible questions for the applicant to ask include, “How many hours can I expect to be scheduled for each week?” and “Are there opportunities to advance with the company as I gain more experience?”

1. Kmart Store Manager Interview Questions & Answers

Q1: How would you handle an unsatisfied customer?
A: When dealing an upset or unhappy person, I try to remain calm and composed. I listen closely to the complaint to form an appropriate response or remedy to the situation. An apology is always necessary, even if to only apologize for the situation.

Q2: Tell me about your retail work experience.
A: I have held positions in all areas of retail, working my way up from a stocker to cashier and currently an assistant manager. I understand the necessary skills and experience associated with staff management, store operations and corporate office relations. The next step for me in my career path in retail is a store manager position. I hope that that this position allows the opportunity for further career advancement to the next level.

Q3: What do you enjoy about customer service?
A: I am a friendly, outgoing person who is very social so I enjoy being around people and getting to know others. I find the opportunity to meet new people very appealing and I enjoy surrounding myself every day with a diverse mix of people. I also enjoy helping others and providing a pleasant shopping experience where people want to return.

2. Kmart Backroom Associate Interview Questions & Answers

Q1: How flexible is your work schedule and are you able to be on-call during busy times?
A: I attend school during the day, but I am available every day after school from 3 p.m. to 9 p.m. I also hope to work weekends when I have more time and flexibility to work at any time. I am happy to be on-call during times when I am not in school.

Q2: How would your current coworkers describe your ability to work with others?
A: This is my first job application; however, as team captain of the soccer team I have demonstrated my ability to work with teammates of various ages and skill as well as the coaching staff. I am patient and eager to help everyone feel included as a valuable member of the team.

Q3: When are you available to begin work?
A: I am not currently employed so I am able to begin work immediately.

3. Kmart Customer Service Associate Interview Questions & Answers

Q1: What are your career goals?
A: I am currently in college studying business management, and I am interested in a career in retail. I find the opportunity to work my up into management with Kmart very exciting.

Q2: Describe a time when you gave extra effort.
A: I was assigned a writing project on a current event, so I chose the expansion of ABC company into the world market. While most people researched the news articles on their topic, I went above and beyond directly to the source. I contacted the Vice President of Operations and obtained information directly from him on the events. My dedication to the assignment and persistence in acquiring the interview earned me an A on my project.

Q3: Why do you want to work in this position?
A: In addition to enjoying customer service and helping others, I like reading about business, retail, and the market economy. I believe that working with customers and providing excellent customer service is one of the primary foundations of a strong business and I would love to work in a vital role within the company.

Kmart stores are open seven days a week from early morning to late evening, requiring a variety of employees employed at each location. The job interview process for some may be quick with just one interview, while those applying for management positions should expect at least two meetings. While we reviewed some sample questions and answers for some Kmart positions here, share your own Kmart interview questions, experience, and knowledge on other positions with the company.