baskin robbins job openings

Home of the famous “31 Flavors,” Baskin Robbins is the single largest ice cream restaurant chain in the world. It’s a distinction that can lead to stiff competition when filling out a Baskin Robbins job application, so you’ll need all the information that you can get to increase your chances of success. Consider this your guide to a great Baskin Robbins job application.

Baskin Robbins General Career Info

Baskin Robbins has more than 7,300 restaurant locations in almost 50 countries. Originally founded by two brother-in-laws as a simple ice cream shop, it’s now grown into an international brand that offers thousands of flavors, products, and specialties worldwide.

There are many ways to advance through the Baskin Robbins company, including:

Store Careers

– Team member/ice cream scooper
– Cake decorator
– Shift Supervisor
– Assistant restaurant manager
– General restaurant manager

Corporate Careers

– Finance
– Legal
– Real estate
– Operations management
– Franchise coordination

One important thing to note before starting your Baskin Robbins job application is that the label is often co-branded with Dunkin’ Donuts. Don’t be alarmed when you wind up on a “Dunkin’ Brands” employment page as you go through the Baskin Robbins online job application process. You’re in the right place!

Baskin Robbins Job Application Guide

Baskin Robbins has a somewhat unique recruitment process, so before you submit your Baskin Robbins job application, make sure that you know what to expect. As outlined on their recruitment page, there are three basic steps to securing a job with the company:

Online Profile

This is where you’ll sign up for an employment profile with the Dunkin’ Donuts brand. Once you’ve created a profile, you’ll be able to submit Baskin Robbins job applications for multiple locations and positions.

Video Interview

After creating your profile, Baskin Robbins will ask you to conduct a special one-way video interview where you’ll read off questions and answer them for the camera. Your responses will be submitted to a hiring manager along with your regular Baskin Robbins job application.

In-Person Interview

If the hiring manager is impressed with your application, they’ll give you a callback and schedule a face-to-face interview.

As you can see, the Baskin Robbins job application process is quite thorough, but there’s no need to be intimidated as long as you follow the right steps. Let’s walk through the basics while assuming that you know nothing about a Baskin Robbins job application.

1. Visit the Dunkin’ Brands iRecruitment Site.

baskin robbins careers page

2. Use the search menu to find specific jobs based on keywords, location, and date posted. You can also search categories such as “all jobs” and “jobs posted within the last seven days.” Make sure that you’re looking at Baskin Robbins jobs and not Dunkin’ Donuts jobs!

baskin robbins job openings

3. Once you find a position that interests you, click on its job title to be taken to a detailed page outlining wages, hours, locations and general job requirements. Hit “apply now” if you’re ready to go forward with your Baskin Robbins job application, or choose “add to your job basket” to save it for later.

4. Assuming that you’re ready to apply, you’ll first need to register an account with Dunkin’ Brands. This will require a valid email address and your choice of passwords.

5. If you have a resume, you can upload it directly from your computer as a doc, txt, pdf or .rtf. Otherwise click “no, I don’t have a resume” to be taken to a blank Baskin Robbins job application form.

6. The form will be split into three pages:

  • Personal information such as your name, address, telephone number and best time to call you
  • Qualifications such as your education and job history
  • Preferences for your callback

7. When you’re all done, hit “submit.” This concludes the digital profile portion of your Baskin Robbins job application.

Baskin Robbins Job Openings

1. Baskin Robbins Crew Member

Crew members are responsible for behind-the-counter duties such as scooping ice cream, ringing up customers and cleaning the restaurant throughout the day.


– Scoop ice cream according to official Baskin Robbins sizing standards.
– Provide free spoons and samples as requested.
– Refill and replace ice cream tubs and topping stations with additional materials from the back room.
– Operate multi-function electronic cash register.


Crew members must be 14-18 years old depending on the franchise location. No previous experience is required, but they should have positive energy and a love of summertime treats.

Working Hours & Salary Information

Crew members make between $7 – $11 an hour with the average being $9 an hour. Their schedules will vary. Their benefits can be wide-ranging depending on location and employment status, so check out the official Dunkin’ Brands benefits page for more information.

2. Baskin Robbins Cake Decorator

Cake decorators are expected to handle every aspect of cake ordering, decorating and packaging.


– Take and review specific cake orders both online and in-person.
– Decorate cakes with the customer’s preferred colors, sizes, flavors, textures and themes.
– Utilize cake-decorating tools like pastry bags and icing nozzles.
– Meet all deadlines and rush order times.


Cake decorators should be at least 18 years old and in possession of a high school diploma or GED. No previous experience is required, but preference will be given to those with prior bakery experience or a proven level of talent.

Working Hours & Salary Information

Cake decorators make between $8 – $13 an hour with the average being $11 an hour. Their schedules will vary, but they might be expected to come in before the restaurant opens or stay after the restaurant closes to fulfill orders.

3. Baskin Robbins Shift Supervisor

Shift supervisors oversee entry-level employees in their everyday duties while also answering to general restaurant managers.


– Assist with payroll accounting and organizing.
– Manage the breaks, schedules, vacations and sick days of junior employees.
– Authorize financial transactions such as refunds and discounts.
– Resolve customer complaints and employee conflicts.


Shift supervisors should be at least 18 years old and in possession of a high school diploma or GED. Preference will be given to candidates with previous retail or bakery experience, especially those who have already worked in a Dunkin’ Brands location.

Working Hours & Salary Information

Shift supervisors make between $7 – $12 an hour with the average being $10 an hour. Their perks include tips, bonuses and opportunities for profit sharing. Their schedules will vary.

4. Baskin Robbins Restaurant Manager

As the highest authority at Baskin Robbins locations, restaurant managers are expected to oversee every aspect of their store’s operation.


– Oversee all recruiting and hiring efforts.
– Perform weekly inspections of kitchens, freezers and ice cream serving stations.
– Supervise the creation and organization of visual merchandising items to advertise sales.
– Coordinate with shift supervisors, assistant managers, district managers and franchise owners to ensure the success of the restaurant.


Restaurant managers should be at least 21 years old and in possession of a bachelor’s degree in any field. They should have at least five years of previous experience in the restaurant or hospitality industry.

Working Hours & Salary Information

Restaurant managers make between $24,000 – $53,000 a year with the average being $34,000 a year. As salaried employees, they’re expected to work flexible schedules as their duties demand.

5. Baskin Robbins Operations Manager

Operations managers travel between Baskin Robbins restaurants to ensure that all franchise locations are meeting brand expectations.


– Provide feedback on sales, products, finances, marketing campaigns and employee engagement.
– Identify problems and potential areas of improvement for low-performing franchises.
– Create, edit, update and review documentation concerning store assessments.
– Keep franchise owners in the loop about changing policies and procedures at Baskin Robbins.


Operations managers should have a bachelor’s degree in a business, finance or hospitality field. They should also have at least five years of experience in restaurant management, preferably with some kind of background in multi-unit leadership.

Working Hours & Salary Information

While no public salary information is available for Baskin Robbins operations managers, the national average is between $79,00 – $100,000 a year. Their perks include a company car and cellphone. They should anticipate a busy schedule with a lot of travel.

Additional Information


Baskin Robbins has varied hours depending on location. While most of them open late in the morning (9am – 11am) and close sometime in the evening (8pm – 10pm), others are open for extended hours or even 24 hours. Before you submit your Baskin Robbins job application, use their store locator to find the exact hours of operation for your intended workplace.

Contact Details

Dunkin’ Brand Headquarters
130 Royall Street
Canton, Massachusetts 02021

Contact page:
Customer service hotline: 1-800-859-5339

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