Costco was founded in 1976 and has more than 700 warehouse clubs throughout the U.S. This 40-year old company stands out as the most popular membership-only warehouse clubs in America. Overall, Costco employs thousands of people in both part-time and full-time positions. The careers at Costco range from hourly cashiers to salaried managers and accountants. You can learn if a career at this company is right for you by discovering more about the job interview process, especially the Costco job interview questions and answers.
Costco Company Info
Applying for a job at Costco proves to be relatively simple and straightforward. Your first step involves visiting Costco’s employment and application website so you can fill out an online application or upload your resume. Once you submit your application or resume, the page will direct you to take a pre-employment test to determine your qualifications and employment readiness. If you pass the test, the company may invite you to interview for the position.
Costco Job Interview Tips
First of all, if you need help with applying for a Costco job, you can refer to our guide to the Costco job application process.
The Costco job interview process can become simpler if you prepare some answers to common Costco interview questions you may encounter in the face-to-face meeting with management. The questions you are asked will depend greatly on the career for which you applied. However, you can prepare by learning what basic Costco job interview questions exist and how you can answer them to your best ability.
You can also prepare for the Costco job interview process by:
- Researching Costco’s history and mission. Demonstrate some basic knowledge of the company for which you intend to work. Learn about its annual revenue, stock performance, and other specifics to make an even better impression.
- Being ready to sell your skills or education. The recruiting manager will want to verify your job experience and educational background. Answer factually but also explain why these details make you the best candidate for the job.
- Show enthusiasm. If you show enthusiasm to work as part of the Costco team shows that you are a strong fit for the job. Displaying a positive outlook increases your chances of getting hired.
- Dressing for success. Avoid showing up to the interview in a tee shirt and jeans. Dress in business casual if you are applying for an entry-level position or in a business suit if you are applying for management.
Costco Interview Questions and Answers
As noted, the questions you may face in a Costco job interview will depend significantly on the job for which you are applying. People who apply for management, for example, will not encounter the same questions as people who are applying for a job as a cashier or stocker. Even so, you can anticipate what questions may come your way and practice your answers by learning what queries typically accompany some of the more common employment opportunities at Costco today.
1. Costco Interview Questions and Answers for the Cashier Position
Q1: How do you typically handle yourself in busy or confusing situations?
A: I typically try to avoid getting upset or confused in the first place. I mentally talk to myself to remind myself to keep calm. I also try to prioritize what needs to be done first and what other tasks need to follow.
Q2: Why is it important to follow the chain of command when handling disputes at work?
A: The upper most management members handle an assortment of duties each day. They have more tasks to take care of and may not be available to help me right away. When I follow the chain of command, I access the most ready available source of help to resolve the issue quickly and in the best manner possible.
Q3: What would you say to a customer who wants a discount for a less than valid reason?
A: I would empathize with the customer but also explain what Costco’s discount policy is. I would offer the highest level of customer service and only involve my supervisor if I am unable to help the customer in my current role as a cashier.
2. Costco Interview Questions and Answers for the Baker Position
Q1: When is it acceptable to use substitutions in Costco’s bakery recipes?
A: It is never acceptable to use substitutions in recipes unless otherwise instructed by the highest levels of management. Unauthorized substitutions can alter the quality of the product and negatively impact the customer experience.
Q2: How would you handle a shortage of ingredients during a busy time in the bakery?
A: I would notify my supervisor or manager right away of the shortage so that we can get more ingredients delivered to the kitchen. I would not substitute ingredients unless told to by my manager. I also would apologize to customers for any bakery product shortages that resulted from the situation.
Q3: Why is it important for bakers to be able to multitask?
A: Bakers should multitask in order to keep up with the demands of the position. You want to avoid burning baked goods or shorting recipes. You also want to make products that are ordered by customers in advance.
3. Costco Interview Questions and Answers for the Department Manager Position
Q1: Tell us about any management experience you have.
A: I have worked as a shift manager and also a department manager at previous jobs. I understand the duties that come with managing a department. I think the most important is making sure it functions in accordance with other departments within the store and the company as a whole.
Q2: How would you handle a new floor layout ordered at the last minute?
A: I would delegate employees in my department to work on the reset while ensuring that other positions within the department remain manned as well. I would follow the reset design in accordance with Costco’s instructions.
Q3: How would you resolve scheduling conflicts among employees in your department?
A: I would consider requests for vacation and time off on a logical basis and weigh the reasons for the requests. Employees with pressing needs like medical issues or attending a funeral have priority over people with less pressing scheduling needs.
Costco is the top membership-only warehouse retailer in the world. You can join its ranks and land the ideal Costco position for your level of experience and training by knowing what questions may arise in the Costco job interview and how you can best answer those queries.