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Featuring branded and fashionable footwear, Journeys is a leading retailer with over a thousand stores. They seek to be more than just a retail environment, and rather an extension of a stylish lifestyle. Journeys is a master at utilizing visual merchandising. This can be found in the store TVs playing exclusive content and music, as well as having their employees dressed to reflect the customer’s style. In this article, you’ll find information and resources to better understand Journeys job application, as well as the different positions available.

Journeys General Career Info

Journeys seeks fun, hard-working, and sales-oriented people with a passion for shoes. As a company that works to achieve constant and never ending improvement, Journeys can proudly state that they conduct business with integrity and passion. Listed below are several available positions found from the official company website:

• Store Manager
• Operations
• Sales Associate
• Loss Prevention
• Customer Service Representative

Think you’re the right fit for this company? Journey encourages those who do to apply using their official Journeys job application found on their website.

Journeys Job Application Guide

To begin the Journeys job application process, start by going to the company’s careers website. At the bottom of the home page, click on the tab that says “Careers”. This will bring you to an informational page that will allow you to learn a bit more about the company first. Click on the tab that reads “Work With Us”.

Next, you will be given 4 categories of Job Openings: Stores, Home Office, Distribution Center, and Customer Service. Click on the category to view all the available job openings in that section.

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Follow these steps to successfully complete your Journeys job application after finding the right one for you.

journeys job openings

1. You must make an account in order to apply. List your name, your username, and password in the appropriate boxes. This account will help you keep track of all applications.

2. Once your account is completed, carefully read through the job description you intend on applying for to make sure you are capable of all responsibilities and meet the job’s requirements.

journeys job opening description

3. Review your resume and update it accordingly.

4. Create a cover letter stating why you are applying. Make sure to emphasize on what makes you the ideal candidate.

5. Begin filling out the Journeys job application thoroughly. Have your past work information and references nearby for easy access. They will be required.

6. Double check to make sure your spelling and contact information is correct before submitting your journeys job application.

7. Expect to hear back within a week from a Hiring Manager. If you apply during a busy time of the year, after a week you may call the location you applied to and inquire about your application.

8. If asked to interview, be prepared to elaborate on your resume. Expect questions such as: What is your availability? Why do you want to work at Journeys?

9. Dress in a way that shows why you would be a great fit for Journeys.

10. Remember to relax and be yourself. Treat this process as a way for Journeys to learn more about you, and for you to learn more about the company.

Journeys Job Openings

Job openings may vary based on location. Listed below are several positions available, and detailed descriptions of their responsibilities, requirements, and salary.

Store Manager

The Store Manager is the highest example of customer service and a leader to all. They work to motivate their team by providing quality training, open communication, and driving up sales.

• Recruit and train a successful sales team
• Ensure that employee time is efficiently and effectively used
• Meet and exceed daily sales goals and store standards
• Protect company assets by following all Loss Prevention practices
• Resolve customer issues effectively.

• Prior management experience or supervisor role
• 6-12 months sales experience
• Ability to work in a fast-paced environment
• Open availability including nights and weekends
• You must be 16 years or older to apply

Working Hours & Salary Information:
• Full time, 45 hours a week
• Average salary of $35K annually


As second in command, the Co-Manager is responsible for fulfilling all aspects of the store in the Managers absence. In addition to working hand in hand with management, the Co-Manager also provides feedback and employee reviews to further performance.

• Hold staff accountable for meeting sales goals
• Provide a full-service shopping experience to all customers
• Recognize talented staff and help them grow within the company
• Assist Store Manager with weekly staffing schedules

• Prior management experience preferred
• 6-12 months of retail experience
• Excellent customer service skills
• Ability to multi-task
• You must be 16 years or older to apply

Working Hours & Salary Information:
• Full time, 45 hours a week
• Average salary of 16K annually

Sales Associate

Charged with providing a wonderful first impression of the store, Sales Associates are the first ones to interact with customers. They are tasked with maintaining a clean shopping environment as well as directing customers to best suit their needs.

• Meet and exceed sales goals
• Maintain store appearance and keep an organized stock room
• Ring on a register and make ever transaction a positive one
• Provide excellent customer service

• Prior sales experience preferred
• Ability to lift up to 50 pounds
• Ability to stand on feet for prolonged periods of time, and use a ladder
• You must be 16 years or older to apply

Working Hours & Salary Information:
• Part time position
• Average pay of $8.00 hourly

District Manager

The District Manager is tasked with implementing company policies and procedures to create successful stores with successful teams.

• Recruit, interview, and hire store management candidates
• Conduct regular store visits to direct store operations
• Communicate regularly with Regional Vice President and corporate office staff

• Experience in management for 1-2 years
• Experience in the footwear industry preferred
• Willingness to travel to assigned locations for store visits
• Proven ability to increase sales and profit
• Proven ability to recruit and train effetely
• You must be 16 years or older to apply

Working Hours & Salary Information:
• Full time position
• Average salary of 64K annually

Customer Service Representative

Providing quality customer care is the primary focus of customer service representatives. In working hard to solve issues, they provide positive outcomes that ensure a high customer return rate.

• Listen to customer’s questions and concerns
• Show an eagerness to help resolve any issues
• Answer calls, chats, and e-mails in a timely manner
• Build personal connections and establish a trusting relationship with customers

• High School Diploma or GED
• Experience in customer service preferred
• Exceptional listening and communication skills
• Ability to think critically and problem solve
• You must be 16 years or older to apply

Working Hours & Salary Information:
• Full time and part time positions available
• Average pay of $8.00 hourly

All employees get a 40% off discount and access to a 401K Retirement Plan with company match. Journeys also provides a variety of benefits for full-time employees such as:

• Medical, Dental, and Vision Insurance
• Bonuses and competitive pay
• Life Insurance
• Vacation Packages

If you are interested in other customer service jobs, you should also check out our employment guides for other large retailers like our Best Buy job application or our Home Depot job application guides.

Additional Information

Company Hours:
Journey is open Monday- Saturday from 10 am – 9 pm, and Sunday from 12:00 pm – 6 pm. Hours may fluctuate based on location and seasonal hours.

Company Contact Details:
Journeys telephone number from 7 am – midnight in English: 1-888-324-6356
Journeys telephone number from 9 am – 6 pm in Spanish: 1-866-322-9099

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