As the country’s second largest home improvement retailer, Lowe’s is always on the lookout for qualified talent to fill its employee ranks. However, landing your ideal job at Lowe’s means that you first know what to expect during the interview process. Make a solid first impression and demonstrate your prowess by knowing what questions may encounter during a Lowe’s job interview and how you can respond to them.
Lowe’s Company Info
Lowe’s was founded in 1946 in North Wilkesboro, North Carolina. The company now has over 1800 retail locations throughout the U.S., Canada, Australia, and Mexico. Most Lowe’s stores are open seven days a week, typically from 6:00 a.m. to 10:00 p.m. Each store employs between 100 to 150 employees that carry out roles as cashiers, specialist, managers, stockers, warehouse workers, and more. Entry-level employees like cashiers, stockers, and loaders can work on a part-time or full-time basis while managers, specialists, and other skilled employees typically work a full 40 or more hours per week.
Lowes Job Interview Tips
Applying for a job at Lowe’s starts by visiting the official Lowe’s careers website to apply online or by filling out an application at one of the in-store kiosks. Along with providing your basic resume details like your name and contact information, you also will be required to take a pre-employment test. This test should gauge how well you may provide customer service or handle standard customer issues that could arise during your employment.
If your experience and test results match the current Lowe’s employment needs, they might invite you to meet with the store human resource manager for an interview. The interview process requires that you do some preliminary research and preparation so that you capably show why you are the best candidate for the job. You can find out more about how to apply for a job with Lowe’s in our guide to the Lowe’s job application & employment process.
Some other tips that may help you with the pre-interview preparation include:
- Research Lowe’s and the Position for Which You are Applying. Show that you have a basic understanding of your potential employer’s history and mission as well as the basic expectations and goal of the job.
- Practice Answering Interview Questions. A great way to help you be more confident when interviewing involves practicing what answers you will give to the questions you may be asked. Rehearse giving assertive, confident, and factual responses.
- Arrive on Time and Look the Part. Make sure you arrive on time or even a few minutes early for your interview. Also, look presentable and dress for the job for which you are applying within the company.
Lowes Job Interview Questions & Answers
As noted, a key part of preparing for the Lowe’s job interview process involves anticipating what questions may be asked of you. The questions depend significantly on the position for which you are applying. You can anticipate what you might encounter during the interview process by looking over these standard questions for positions at Lowe’s.
1. Lowe’s Cashier Interview Questions & Answers
Q1: Why do you want to work for Lowe’s?
A: I want to work for Lowe’s because it is an exciting and growing company. Of course, I also have a passion for home improvement projects.
Q2: How would you sell this pencil?
A: This pencil has so many great features to make your project easier and more fun. It is designed to fit comfortably in your hand and gives you long-lasting writing and erasing function.
Q3: How would you deal with an angry customer demanding a refund or free products?
A: I would calmly explain Lowes’ policy for refunds on products and services. I would also explain that the store does not give away free products unless advertised or authorized by management.
2. Lowe’s Department Manager Interview Questions & Answers
Q1: Describe a recent project you were in charge of and what steps you took to ensure its completion.
A: I recently oversaw the construction of my current employer’s outbuilding. I developed a master schedule and day-by-day planner to ensure we had materials and staff to keep the project on task.
Q2: Why is it not advisable for managers to fraternize with employees outside of the workplace?
A: Fraternizing outside of work could lead to employees not wanting to follow orders while on company time. They also may believe that their friendship with their manager allows them to cut corners on quality and performance.
Q3: How would you handle an angry customer that is threatening or harassing one of your employees?
A: I would try to calmly deflect the situation by understanding the root of the customer’s issue. I would also support and guide the employee to help them provide good customer service so that the customer is appeased.
3. Lowe’s Flooring Specialist Interview Questions & Answers
Q1: Tell what you would do if your department ran out of a carpeting dye lot before a customer’s order was filled.
A: I would call the vendor or manufacturer of the carpet to find out if more flooring of that lot was available. I would also explore the possibility of an inter-branch transfer of the product from another Lowe’s store if possible.
Q2: What would you do if a customer’s scheduled installation fell behind schedule? Would you offer a refund of the installation price?
A: First, I would contact the Lowe’s contractor handling the install to find out what caused the delay. I would then, with management’s approval, offer a partial or total refund of the installation cost. Of course, this only applies if the delay was significant, or either Lowe’s or the contractor was at fault.
Q3: How would you sell a new flooring product that you are not fully familiar with? What about one that the vendor has just added to the store?
A: My sales pitch would base itself largely on the appearance of the product and also the installation services that Lowe’s currently offers. I would also research the new flooring product as much as possible before offering it to a customer.
Lowe’s remains one of the fastest growing and most competitive home improvement retailers in the market. With more than 1800 individual stores worldwide, it maintains a wide array of skilled and entry-level employees. And when all of them work together to enhance the customer experience, you know their efforts will pay off. You can join this company yourself by knowing how to apply and interview for a Lowes career. These full and part-time positions exist in most stores and require answering these typical questions during the Lowes job interview process.