McDonald’s jobs involve so much more than what people see at face value. What we mean by this is that when people think of a job with McDonald’s, they see the restaurant staff that takes your order, prepare and then delivers your food to either your table or car.
The reality of it is, the McDonalds company employs thousands of individuals not only in their restaurant locations but in their corporate offices as well.
General McDonalds Jobs Information
McDonald’s is more than a fast food joint. The company states that a position within McDonald’s is an “opportunity to be the best at what you do in an environment where you are valued and respected.”
The company states that they are committed to creating a workplace where all employees are rewarded and recognized for their hard work and contributions.
When it comes down to their mission and goals, they keep things pretty simple:
McDonald’s is proud to exceed the customer’s expectations at every visit through great food and great hospitality. They not only are committed to making each visit perfect, but they also pride themselves in listening to their customers and responding to their concerns.
The company is proud of the way that they work together to make a difference not only to their business but to their employees, communities, and even the planet.
Committed to Lead
McDonald’s is committed to being a leading, world-class organization that never settles and that prioritizes their commitments to focus on grown and making a positive difference by using their scale for good.
McDonalds Job Application Guide
McDonald’s jobs, for those looking to work in the restaurant, are pretty simple as far as the application process goes. In most cases, it is ideal to apply at the in-restaurant service center. Other stores post directly on the McDonalds website, giving candidates the opportunity to apply directly online.
McDonald’s goes out of its way to provide prospective candidates looking for a career within the company a step-by-step application process guide in order to show them what to expect at each and every level of the application process.
Search and Apply
First things first, candidates will need to create a profile, and apply online. McDonald’s jobs are listed online, so they are relatively simple to navigate.
From there, the company has a streamlined candidate application process that should take less than 10 minutes.
Once your application is received, a member of the recruiting team will review it. If you are a possible fit for the position at hand, you will be contacted for further screenings.
A recruiter will be the first to contact you and will screen you and your qualifications.
This will be either in the form of a phone interview, a questionnaire sent to you, or even a combination of both. This is also when you will be provided with more information on the actual position at hand.
Hiring Manager Interview
If all goes well, then both the hiring manager and recruiter will invite you for additional interviews. This will include meeting with the hiring manager but could also include meeting with key stakeholders, peers, and those in leadership positions.
From there, McDonald’s will engage in a pre-employment screening process that may consist of verification of the details on your application, such as your employment history and verifying your educational experiences.
The hiring manager and interviewers will all make the final decision on whether you are a fit for the position or not.
If you are picked, then you will receive first-day onboarding information, and your journey with McDonalds corporate will officially begin.
Job Interview Questions to Consider
The majority of McDonald’s jobs revolve around customer service, so it came as no surprise that some of the most popular interview questions revolved around that topic.
Below, we have listed a few of the top customer service questions that are bound to be asked during an interview, especially for those looking to work in the restaurants as both a crew member and management.
Describe a time when you provided excellent customer service.
When customer service is the primary concern of the company, it’s not shocking when they ask a potential employee how they have handled a variety of services with the customer in mind.
While you may be tempted to talk about a time where you served a customer in a manner that pleased everyone involved in the situation, try to instead focus on a time when you were able to recognize a struggling customer and approach them and ask if they needed something.
This shows that you are not only customer service oriented, but that you will do what you can to go above the call of duty to help clients before they get so flustered that they have to go in search of extra help.
What about the company’s customer approach do you find satisfying?
Okay, so you know that McDonald’s is all about the overall consumer’s experience. So, what exactly about their approach do you enjoy? What makes them stand out as verse to their competitors?
Management won’t necessarily want to hear that it puts the customer first, because they already know that.
Why is it important to you that the customer comes first? What specific aspect of their customer care process stood out the most to you and why? Maybe talk about a time when you experienced a great service while visiting a McDonalds?
Moreover, while doing so, maybe add in how it left an impact and helped you grow in your abilities to provide quality customer service in your own past working experiences.
Tell us about a time on the job where you were in a high-stress environment and how did you deal with it?
While this may seem like one of those questions where the interviewer is asking you to talk about your not-so-great qualities, that couldn’t be farther from the truth.
With a question like this, the interviewer wants to see how you faced an adverse situation and pulled through it with a solution that worked not only for you but for those around you as well. When it comes to a company whose goal is to keep the customer’s best interest at heart, you’ll want to explain how you were able to work through a high-stress situation and put the consumer’s best interest first.
This is a great option for those looking into a management position because it will require that you reflect on a time that was especially stressful but were able to make it work for all those you manage as well.
Do you have any blind spots?
The key to properly answering this question is not to make it too personal but personalize it enough that you aren’t sounding conceded.
Revolve your answer around your work experience. For example, a “blind spot” could be assuming you knew what a customer wanted before really asking them what they needed. Okay, so the blind spot was making assumptions, now you want to talk about how you turned that around. Don’t ever leave it negative!
After making assumptions resulted in fewer sales, you started asking consumers questions to guide you to their specific needs better.
Current McDonalds Job Openings
As stated before, McDonald’s jobs include so much more than the faces you see at each restaurant location. That being said, the company has opportunities in a variety of different departments through corporate, so we have listed the departments that are currently hiring at this time.
Restaurant Crew Member
The restaurant crew is the faces of the company, meaning that they are the ones that consumers come into regular contact with on a day to day basis.
That being said, those working as a crew member must put the consumer first and do what they can to create a welcoming and warm environment.
The IT team at McDonald’s influences the investment, implementation, and use of technology that supports their ability to serve over 70 million global customers each and every day.
The marketing team at McDonald’s works hard to create more than a business relationship with its consumers. Their goal is to great a deep emotional connection with the consumers and to be a globally recognizable brand.
Grow with McDonald’s as they continue to experiment and flourish in the digital age. Become a part of the team that is pushing the digital boundaries, and that is changing how the company does business.
McDonald’s is an industry leader in supply chain organization that strives to fuel system growth and value by providing best-in-quality products and services through strong partnerships with their global suppliers.
Finance and Accounting
The finance teams are responsible for a variety of different tasks, including working with the owner-operators on their financial operation or helping manage the cash flow in the treasury department.
Those with experience in both accounting and finance have plenty of opportunities with McDonald’s.
As we mentioned earlier, there are some other departments within the company that may better suit your talents, so if one of the above doesn’t appeal to you, then make sure to keep checking back to McDonald’s Career Search page for any new openings in other departments.
- Consumer & Business Insights
- Customer Service
- Human Resources
- Legal Services
- Real Estate
McDonald’s Provides More Opportunities Than One Might Think
Sure, McDonald’s is known for their many restaurants and their impeccable customer service at most locations, but that doesn’t mean the opportunities for employment die there.
McDonald’s jobs provide opportunities for thousands of individuals in the U.S. alone, and positions range quite widely. The opportunities are endless if you work hard enough, so make sure you are checking their career page for the updated listing.