When looking for a new job at any company, candidates typically have the best chance at the position when they are most prepared. Knowledge of the company, culture, and job position are some of the most important things to consider when looking for a new job. Here you will find Red Lobster interview questions and answers, along with general interview tips, to help you prepare for the Red Lobster hiring process.
Red Lobster Company Info
Red Lobster started as a family-owned restaurant in Lakeland, Florida, and was established in 1968. Over the past 50 years, Red Lobster has blossomed, and now, there are more than 700 locations nationwide. Red Lobster is a family-style restaurant that serves a variety of seafood dishes including crab, shrimp, and lobster.
Most Red Lobster locations are open from around 11 AM to 11 PM to accommodate different kinds of customers, such as workers on their lunch breaks or families looking to go out for a casual sit-down dinner. Currently, Red Lobster has many positions available for anyone with any skill set, from host to manager.
Red Lobster Interview Tips
When looking into working for Red Lobster, the first thing candidates need to do is go to the Red Lobster career portal to look for a position that interests them, and select it. Before applying, always read the full job description, to make sure the position’s expectations are understood and fully attainable. Having this information will play a big part in how well the interview goes. Included here are more tips to ace the Red Lobster interview.
Dress to Impress
When interviewing for a new job, appearance can make or break you. It is best to dress in business attire. For example, try a professional dress, blazer, and dress pants, or khaki pants, buttoned shirt with collar, and necktie. Make sure your hair is neatly groomed, and avoid overwhelming perfumes or colognes.
Arrive on Time
Arriving at an interview late can cost you the job. Prepare to arrive at least ten minutes early to the interview site.
Research the Company and Position
As stated earlier, make sure to research information about the company’s history, culture, and what it is like to work there. Look for reviews from current and former employees, and fully read the position details to really grasp an understanding of what the job entails.
Research Interview Questions and Prepare Answers
Using websites such as this one can be helpful in seeing what interview questions are typically asked, and thinking of good ways to answer them. Though being prepared is the key to acing the interview, over-preparing can be a downfall. Try to keep answers natural and not rehearsed-sounding.
At the end of the interview, the hiring manager will ask if there are any questions. Having questions at the end of the interview will show managers that you are actually interested in the position, and not just a paycheck. Try to have two questions lined up at the end of the interview.
Red Lobster Interview Questions & Answers
Interviews for different positions will have a variation in the questions that are asked, but most will include the hiring manager asking some behavioral questions, and then an interview with the general manager. Included here are example Red Lobster interview questions for three positions at Red Lobster: the host/hostess, the server, and the manager.
Red Lobster Interview Questions & Answers for the Host/Hostess Position
Q1: What is great customer service to you?
A1: Great customer service to me would be making sure the customer has everything they need to have a comfortable and enjoyable experience.
Q2: What would you do if a guest had a complaint?
A2: I would first apologize to the customer for their bad experience, then ask what was wrong. After hearing what the issue was, I would do my best to correct the problem and make sure the customer’s issue is resolved.
Q3: Why do you want to work for Red Lobster?
A3: I look forward to working for a renowned company with a fun and family-oriented culture like Red Lobster.
Red Lobster Interview Questions & Answers for the Server Position
Q1: What does teamwork mean to you?
A1: Teamwork is everyone working together to make the best possible experience for our customers.
Q2: What can you bring to the company?
A2: I can bring my experience in customer service to make every customer happy, my reliability, and flexibility.
Q3: How would you make a customer feel welcome?
A3: I would first greet and acknowledge the customer with a smile, to make them feel welcome and wanted.
Red Lobster Interview Questions & Answers for the Manager Position
Q1: Tell me about a situation where you made a mistake and had to correct it.
A1: I once got a customer’s order wrong, and when they told me it was wrong, I first apologized to the customer for the inconvenience, and then got their correct order, again apologizing for the inconvenience.
Q2: How would you handle a fellow manager that was not as competent at their job as you, even if they had been at that position for a long time?
A2: I would let them know what they are doing wrong, and then ask if they need help learning how to do the job the correct way. If they are not receptive to my help, I would recommend they talk to their manager, or I would talk to their manager about additional training.
Q3: What would you do if someone asked you to have a certain server because they didn’t want this type or that type of server?
A3: I would ask the customer what it is about the server that they did not like, and if I can get someone else to accommodate them and provide them with a more comfortable experience.
When interviewing for a new job, always be sure to go in fully prepared and educated on the position, ready to answer any questions the hiring team may throw your way, and excited to start a new job. Be sure to review common interviews questions, and prepare some natural-sounding answers. Most importantly, go to the interview looking, sounding, and feeling confident. After your interview, don’t forget to share your experience, questions, or thoughts about the interview process with others who may need to review these Red Lobster interview questions.
Recommended Read: Red Lobster Job Application & Employment Resources