Starbucks has always set out to be something different. They wanted to be a company that not only celebrated coffee, but also facilitated making connections. They aim to be a neighborhood gather place, a part of the consumer’s daily routine.
Starbucks wants to make sure that everything they do is through the lens of humanity – from their commitment to the highest-quality coffee in the world, to the way they engage with the customers and communities, and how they do business responsibly.
General Career Info
Starbucks is not just dedicated to coffee and the consumers, but their partners as well. They live by the following values, which they also look for when hiring on new individuals:
What’s better is that Starbucks believes in an opportunity for all. They always have and will look to create opportunities for their partners and customers in the communities they serve.
They have a goal to employ 100,000 Opportunity Youth, 10,000 refugees globally and hire 25,000 veterans and military spouses.
Job Application Guide
Starbucks does a wonderful job at providing tips on tailoring your resume for a position within the company – along with preparing for an interview. The Starbucks Careers page is a wealth of information, so we will only highlight a few details for you here.
When applying for a retail position, it is recommended that you print out a copy of the application form before you head to your local store. By doing so, you’ll have a greater opportunity to speak with the store manager and get a better feel for the position and get your questions answered.
When applying for a position within corporate, you’ll want to focus your objective/professional summary of the key skills you’ll be bringing to the new role within the company. You’ll also want to include relevant experience from the last ten years while also showcasing your professional accomplishments and highlighting how you’ve added value in your previous roles.
When preparing for an interview with the company, you’ll want to research the company culture by understanding the company’s mission and values.
It is also important to review the latest news that Starbucks has been involved in. It would also be beneficial to familiarize yourself with behavioral-based interviewing and provide some specific examples reflecting the competencies of the role.
Starbucks Careers to Watch For – Retail
Starbucks is known for its ever-expansive retail chain, bringing coffee, teas, and a cozy environment to many neighborhoods.
Positions in retail can rage quite a bit, so we’ve listed the more traditional roles that most individuals seek when looking for a Starbucks position:
The baristas are quite literally the face of Starbucks. They are an important part of the consumer’s day, and they are experts in handcrafting delicious, perfect beverages.
It is the job of the barista to personally connect with the consumers and create moments that make s difference in the day to day lives of those who enter the store while working together to create a welcoming store environment.
The shift supervisor is responsible for creating great experiences for the store crew and customers alike. They run shifts, lead the store team, and make decisions that impact store operations.
Shift managers work in partnership with the store manager to create store plans and ensure the team is working together to make every moment right for each customer.
They are responsible for promoting an atmosphere of engagement and pride while creating the “Starbucks Experience.”
Assistant Store Manager
Assistant Store Managers inspire the customers while developing management skills on their journey to running an efficient store on their own.
It provides the individual with the opportunity to manage store operations, drive business results, lead a team and develop talent—allowing those partners to become the best they can.
These team members run the store as if it belonged to them – meaning they manage everything from daily operations to taking responsibility for financial results. Managers are the front-of-house leaders, meaning they spend time on the floor to connect with partners, customers, coach workers in-the-moment, and identify the best ways to drive results.
District Managers lead a multi-store portfolio and are accountable for store performance in their district by assessing the business, creating meaningful plans to drive results and building connections within their community.
Starbucks Careers to Watch For – Corporate
While Starbucks may be known for their retail positions, there are quite a few options as far as Starbucks careers go once you enter the corporate world.
Those working on the accounting team are responsible for providing the business with accounting services and support that include the preparation of monthly management accounts, variance analysis, debt management, credit management, and annual statutory accounts.
The finance team is responsible for keeping the company financially strong. They do so by planning, reviewing, forecasting and identifying new opportunities for growth.
The legal team upholds the highest professional standards in legal service and business ethics.
They work across many different disciplines including corporate and security, commercial, intellectual property, licensing and franchising, and litigation. The legal team also work in real estate, regulatory, government affairs, equal opportunity employment, operations, and administration.
The retail operations team is responsible for prioritizing products and promotions to ensure partners can exceed customer expectations and execute store operations. They also process from idea and intake to implementation and communications.
Research & Development
The research and development team are responsible for creating and developing not only new beverages and innovative equipment, but food products as well.
They drive the innovation behind new product ideas, developing the taste and even finalizing the recipes for the customers to enjoy. This team is also responsible for helping to shape the future growth of the company as they continue to expand.
Store Development & Design
Both the Store Development and Store Design teams are expert at crafting a welcoming, distinctive brand presence within neighborhoods, stores, online channels, packaging, merchandise, and more through innovative, impactful work.
The supply chain function covers a large range of focus areas including sourcing, planning, logistics, customer service, supply chain development, commercialization, and quality assurance.
The technology team works to develop the technology to enable the company’s global business and deliver exceptional digital experiences to the customers and partners.
The team does this by providing retail solutions, end-user support, business intelligence, and product and project management expertise.
The Strategy team is deeply customer-focused, responsible for bringing profitable new product innovation to Starbucks® stores, including new beverages, food products, retail merchandise, and digital experiences.
Sales & Account Management
These teams take pride in providing innovative, quality offerings, including Starbucks’ Evolution Fresh brand, that meets the customers wherever they are in the world.
Public Affairs & Communications
The Public Affairs team includes the Corporate Social Responsibility, Communications, and Social Impact, groups.
These teams work together to promote and protect the Starbucks brand reputation and includes corporate, digital and partner communication and engagement plans or strategic alliances and platforms.
Marketing & Creative Studio
These teams are responsible for developing the strategy for all customer touch points in Starbucks stores and the digital world. This would include all product campaigns, digital campaigns on social media and promotions as well as new initiatives such as the Starbucks Card, CRM, e-commerce and mobile apps.
The human resource team works closely together as advisors to attract, support and develop the right people at the right time. The human resource team is split into smaller teams such as HR, Recruitment, Learning and Development, Education, Total Rewards and Payroll.
The administrative support team is responsible for keeping things well organized and running as smoothly as possible.
They work closely with leaders and teams company-wide to build strong relationships and use their expertise in problem-solving, project and office management, and prioritization to help power successful teams.
Starbucks Careers Can Lead to So Much More
Starbucks is always looking for new ways to serve the community, but they are also looking for ways to help better their teammates. They do this by not only working within the communities, but also working to create opportunities for those within their company families.
One popular program is the Starbucks College Achievement Plan, which offers both parts- and full-time employees the opportunity to earn a bachelor’s degree with full tuition coverage to help them succeed in future endeavors, or even further themselves in their Starbucks Careers.
Interested in learning more about what the company does for its communities? Then check out their Community Responsibilities page!