Starbucks is the ideal working environment for more reasons than one. Whether getting your feet wet as a first-time worker or progressing in the retail world, this coffee dynasty has a place for everyone. Although the hiring process is thorough, it is not difficult to have a successful interview at Starbucks. Here is a complete guide to the Starbucks interview questions & answers that will prepare you for triumph.
Starbucks Company Info
Starbucks began as a small coffee shop in Seattle, Washington, in 1971 and has morphed into a worldwide corporation with more than 23,000 stores worldwide. The United States is home to more than 13,000 Starbucks coffee houses, and China trails behind with just over 2,000 locations.
The Seattle-based company leads the way in the “second wave coffee” movement with distinct taste and superior customer service. The quality experience that visitors receive from staff has everything to do with the Starbucks interview questions posed during the hiring process.
Starbucks Job Interview Tips
Note: If you are interested in how to apply for a Starbucks job, you can check out our Starbucks job application guide.
Starbucks prides itself on being a fun environment in which employees can grow. Hiring managers place more weight on a candidate’s personality than on past accomplishments.
The typical interview begins with a warm greeting and beverage. Relaxation and transparency are essential as Starbucks job interview questions are designed to evaluate a candidate’s personality. The best Starbucks job interview answers are laced with frankness.
Finding success with answering the Starbucks job interview questions is a matter of taking the following steps:
Research the company and determine why you are interested in employment.
The first question may be, “Why do you want to work at Starbucks?” You want to have a solid answer that exhibits a passion for the company’s mission statement and the job for which you are applying.
Review the successes and failures of others.
Some candidates are extended an offer of employment while others are denied. You want to know the motivation behind both results so that you can avoid pitfalls.
The Starbucks environment may be casual, but the standards of the workplace are not. You will be expected to arrive before time if hired, so it is a good idea to walk through the facility’s doors ten to fifteen minutes before your scheduled interview.
Starbucks Interview Questions and Answers
Here are a few questions that hiring managers may ask during an interview for Barista, Shift Manager, and Store Manager positions.
1. Starbucks Barista Interview Questions and Answers
Q 1: Why Starbucks?
A: My experience as a customer is always positive. The vibrant culture is just what I need to get my morning going. Baristas are team players and create an all-around wholesome environment. I want to be a part of that.
Q 2: How do you deal with a co-worker or classmate that you don’t get along with?
A: I always try to find the common ground. We don’t have to always agree to work proficiently together, and I believe that everyone has at least one character trait that is desirable. I focus my attention on that trait or features instead of on the negative aspects that divide us.
Q 3: What do you do for fun?
A: My off days are spent in the most epic ways. I do a bit of surfing with friends and spend time with my parents all while getting my weekend reading in. Nothing compares to laying on a blanket of sand while delving into your favorite literary work. Well, nothing except preparing a cup or two of coffee, that is.
2. Starbucks Shift Manager Interview Questions and Answers
Q 1: How would you react to a customer’s anger?
A: Ten times out of ten a consumer becomes infuriated when his needs are not met. I would address the problem by hearing his story and finding a solution to the problem that satisfies both parties. Of course, I would do all of this with an upbeat attitude. No one wants a sourpuss.
Q 2: How would you sell me the coffee you’re drinking?
A: Exuberance would lead the way as I listen to your full request. My delight would continue throughout the beverage creation process and would not end until I called your name to pick up the order. I take pride in my work and, like Starbucks, believe that customer service is the foundation of excellence in business. Starbucks is an experience that I want to be a part of.
Q 3: Have you ever had to discipline a co-worker? How did you handle it? – This, together with other behavioral issues, are common topics in common Starbucks interview questions.
A: During my years as a lead for TJ Maxx there was an associate who couldn’t manage to be on time. I gave her two verbal warnings per company policy and warned her that she would receive a formal write-up if such behavior continued. Unfortunately, such behavior continued. I issued an official note of reprimand and thoroughly explained why she was receiving the negative mark.
3. Starbucks Store Manager Interview Questions and Answers
Q 1: What experience do you have with budgets?
A: I have a business degree and fifteen years of experience as a store manager at Omaha Steakhouse. Maintaining checks and balances is my thing.
Q 2: How do you evaluate employees to develop training materials?
A: The purpose of training is to get everyone on the same page. I would ensure employee understanding by analyzing my staff’s work habits. Those who are hands-on would benefit from participatory training while workers who prefer note-taking would thrive in a lecture-type environment. I would create training packets with a mixture of both visual and auditory learning material.
Q 3: How would you manage team members during high peak times?
A: Organization is the key to success when things are busy. My primary focus during peak times would be to ensure that everyone understands their role. My second responsibility as a manager would be to lead by example and jump in wherever my team falls short.
An interview at Starbucks is thorough, but fun. You can come out of the experience as the victor by using this guide as your reference. Answering the Starbucks interview questions is the only way to ensure success.
Have you interviewed with Starbucks? Share your experience, thoughts, and questions below!