When employers interview potential candidates for a job, they look for someone who not only has the required skills and experience to meet the position’s demands, but also someone who prepared for the interview for that job and company. The following paragraphs include information on the Walgreens job interview process as well as common interview questions and suggested answers to help you land the job.
Walgreens Company Info
Walgreens is one of the largest retail chains in the United States with more than 8,000 stores nationwide as well as Puerto Rico and the U.S. Virgin Islands. In addition to pharmacy services, the retail chain specializes in health, beauty and wellness products.
Some locations offer a clinic staffed by a licensed nurse practitioner or physician assistant to see patients for minor illnesses and prescribe medications. Most Walgreens stores function seven days a week from 8 a.m. to 9 p.m. or 10 p.m.; however, some locations feature 24-hour availability. You can read more about this by reading our guide to the Walgreens job application and job openings.
Walgreens Job Interview Tips
In addition to an online application, a skills test is required as part of the Walgreens job interview. You can take this test online or in the store. The skills test covers things like counting back change from a purchase transaction and working with the public.
A phone interview is scheduled with the store manager and up to two additional in-person interviews for those who advance in the hiring process. For store manager applicants, these in-person interviews involve company leadership, such as the district manager.
All positions require a drug test and and Walgreen’s employees should expect periodic random drug testing during employment.
Understand the Position
Review the job posting, noting things like required experience and skills, to ensure you meed all the qualifications prior to application submission. There are several Walgreens job interviews during the hiring process and any downfalls in ability will be revealed.
Walgreens functions under expanded hours and 24-hours in some locations so pay attention to the work hours for the position to ensure work availability.
Prepare Answers to Common Questions
In addition to thinking of the difficult questions that you may encounter during the Walgreens job interview, review answers to some basic questions. Expect things like “Tell me about yourself” and “What hobbies do you enjoy.” Prepare explanations for large gaps between past employment and reasons behind seeking a job at Walgreen’s.
Arrive on Time for your Walgreens Job Interview
This seems like a basic reminder, but it is surprising how many people fail to arrive on time for a job interview. Sometimes unavoidable situations happen, like a flat tire, but excuses like heavy traffic to running late show a lack of responsibility.
Walgreens Job Interview Questions & Answers
Previous job applicants at Walgreens report that open-ended, situational questions are often asked during a Walgreens job interview. Below are popular positions at Walgreens stores with suggested answers to common questions during the Walgreens job interview process. It is advisable to also come prepared with questions, which shows your interest and research into the position. Some suggestions are things like, “How many hours can I expect to work during the week” and “What advancement opportunities exist within the store or the company.”
1. Walgreens Store Manager Interview Questions & Answers
Q1: Describe a situation in which you had to deal with an angry customer or coworker.
A: When dealing with a customer or employee who is angry, I find it important to remain calm and not take their words personally. Listening is usually more important than speaking because it reveals why the person is angry, and can likely provide direction in offering a solution that will remedy the situation. An apology can be important, even if simply to say, “I’m sorry that you feel this way.”
Q2: How will you approach retail management?
A: The staff is the key to a successful retail store. When employees are positive, effective and efficient, customers enjoy their shopping experience and will return to the store for their needs. Employees who are happy and enjoy their coworkers tend to remain with the same employer for a longer time, allowing regular customers to establish a relationship with the staff, decreasing costs associated with employee turnover and increasing overall employee morale.
Q3: What motivates you?
A: Helping people and providing solutions to their needs. I want those who shop in my store or work with me to feel good about their time with me.
2. Walgreens Pharmacy Technician Interview Questions & Answers
Q1: How do you approach situations where confidentiality is essential?
A: I try not to discuss information about a customer to coworkers when another customer is present, keeping work-related issues at work and not discussing with friends and family members, and not gossiping or discussing hearsay.
Q2: Describe a time when you had to multitask and switch between two or more projects.
A: There have been many times when a situation occurs at work that requires immediate attention, even if I’m currently helping a customer. I apologize to the customer and explain that I need to address the situation quickly, and then return to help the customer after I resolve the other issue.
Q3: Explain how you effectively communicate with others.
A: I ask questions and repeat for understanding before answering so that I give complete and accurate information. I also write down important things for the person like names and phone numbers in case there’s need for a follow-up.
3. Walgreens Cashier Interview Questions & Answers
Q1: Name a situation where you provided superior customer service.
A: In my current position, a customer was looking for a specific color of a certain sweater. We were out of her size in the store so I took her contact information. I intended to look in between helping customers. I spent the day searching for the sweater at other locations and when I found it, I contacted her for shipping information so we could send it to her.
Q2: Describe a time in work or school when helped someone who didn’t understand something.
A: In my math class, I often help other students who don’t understand the material. I explain each step and ask if they understand before I move on to the next step. I try to use real examples so they can relate the assignment to something in their everyday lives.
Q3: Describe a time when you had to deal with someone’s mistake.
A: On a group project involving several people, we divided the work to share the responsibility and finish quickly. One person completed his portion incorrectly, but we didn’t notice until it was time to present the project. We shared in the responsibility without blaming the person. We also requested time to correct the mistake so we could present accurate information.
In providing health and wellness projects and prescription medicines to customers, Walgreens is open during expanded hours seven days a week. Most positions with the company revolve around customer service so applicants should enjoy working with the public.
Common Walgreens interview questions address situations which involve decision making skills, communication, and customer interaction. Tell us about your Walgreens job interview and share questions the interviewer asked you to help others navigate the process.